3 After Sales Service Trends: There is no way around digitalisation

Makula Phone_After Sales Service Trends

By digitising processes, companies can increase their efficiency and develop new business models. That much is known. Likewise, it is no longer a secret that the bundling of after-sales services, especially in mechanical engineering, means the potential for a separate business model that can be monetised sustainably. What is interesting here is that digitalisation also […]

Digital Knowledge Management: Brain Gain instead of Brain Drain in Mechanical Engineering

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When employees leave a company, it is not only regrettable, but also highly risky. Because with every skilled employee who leaves, a lot of knowledge also leaves. The much-cited shortage of skilled workers, which is extremely high in the mechanical engineering sector, does not make things any better. Even if replacements are found, the successors […]