Digital Knowledge Management: Brain Gain instead of Brain Drain in Mechanical Engineering

makula_braingain_digital knowledge management

When employees leave a company, it is not only regrettable, but also highly risky. Because with every skilled employee who leaves, a lot of knowledge also leaves. The much-cited shortage of skilled workers, which is extremely high in the mechanical engineering sector, does not make things any better. Even if replacements are found, the successors […]

3 Top reasons for machine suppliers and distributors to expand after-sales service

makula2_expand After Sales Services

Today, comprehensive after-sales services form a significant part of the value chain and are considered one of the most important competitive advantages for machine manufacturers and distributors. In Germany, the share of services in the gross domestic product has already risen to 70 percent. In an international comparison, however, Germany is only in the middle […]

Tickets Please: How an automated ticketing system improves your customer service

Makula Phone_After Sales Service Trends

With digitalisation, customer service has incredibly changed. Being on hold for hours in telephone support is a thing of the past. Especially in the customer service of machine suppliers and distributors, speed and reliability are in demand. 90 per cent of customers expect an “immediate” answer to their question to the customer service. And “immediately” […]