Collect, Standardize, and Streamline Your Field Data
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Technicians spend less time on admin and more time resolving issues—resulting in faster job completion
Digital forms ensure data is accurate, standardized, and audit-ready—without legibility issues
Required fields and custom workflows guarantee that every inspection or safety step is documented
Customers and office staff can access inspection details instantly—improving trust and speeding up follow-ups
Key Features
Drag-and-Drop Form Builder
Quickly design custom templates with checkboxes, dropdowns, photo/photo capture, signatures.
Smart Pre-Population
Pull customer, job, or equipment data into forms automatically to boost accuracy and speed.
Required Fields
Make critical questions mandatory to make sure critical data is collected.
Offline Accessibility
No network? No problem. Forms work offline and sync automatically when the connection returns.
Photo, Video & Signature Capture
Document on-site conditions with clarity by capturing images or signatures, and attaching them directly to jobs or invoices.
Export & Share
Export completed forms in multiple formats or share them instantly with customers or back-office teams.
How it works
Create templates for technician tasks like equipment inspections, safety checks, service reports, or installation verifications.
Link the form to a specific service job so the assigned technician sees it automatically when they open the work order.
Technicians fill out the form in the field, capture photos or videos, log parts used, and collect customer signatures. Available offline.
When submitted, the form is instantly attached to the work order in your system
Here’s what our customers say about us
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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The overview of all the latest offers, spare part orders, invoices, and service reports, helps the customer enormously. The software has really developed very well and Makula is doing a great job. The service is great, if I need something, there is always an answer from Karina very quickly.
We have had a great experience with the Makula team from the sales process to onboarding and then helping with day to day support if needed. The team are always quick to come back to us and provide solutions to requests. The platform is easy to access and navigate and Makula have already incorporated most of the functionality we need. This enables us to support our customers with the tools and resources they need to order spares, access machine information or book service visits.
The software is very user-friendly and intuitive to use. The team assists very intensively with the transformation process and onboarding. We have managed to integrate the tool into our daily processes, thereby promoting our internal coordination and ultimately our spare parts sales.
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
Ready to transform your machine maintenance?
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