The Next Generation Of After-Sales Services

Quickest way for SME machine suppliers and distributors to digitalise their after-sales services.

Streamline All Your After-Sales Services Through One Platform

OEM / Machine
Distributors / Reseller

Built For You

With Makula, you can digitalise your after-sales services to improve efficiency and profitability.

facilities and machine users

Built For Your Customers

Empower your customers with branded content to receive faster support and improve customer loyalty.

FEATURES

Learn More About Our Features

BUILT FOR YOUR NEEDS

Work Order Management

Work on multiple tickets simultaneously, communicate with your customers, assign tickets to your service engineer, and leave internal notes for your team.

Resource Planning

Scheduling and resource planning of your service engineers. Improve visibility over upcoming maintenance visits with calendar view.

Dashboard

Analyse your after-sales services with Makula’s interactive dashboard and simply export data for management reporting.

Digital Maintenance Forms

Upload and fill on-site maintenance forms digitally for all your on-site customer visits. Seamlessly share with relevant stakeholders.

Preventive Maintenance Alerts

Create time-based preventive maintenance alerts to offer efficient after-sales support. Ensure no planned activities or maintenance activites are ever missed again.

Machine Resource Management/Digital Twin

Save time by managing all your sold machines with their respective documentation and work order in one place. Build and share digital life cycle of each machine with relevant stakeholders.

Customer Resource Management

Manage and view all your customers (machine users) with their respective information and service history in one place.

Inventory Management

Manage all your spare parts inventory from one place.

BUILT FOR YOUR CUSTOMERS

White Label Customer Portal

Offer your customers a machine supplier/OEM branded after -sales platform to improve brand exposure and loyalty.

QR Code Access

No need for your customers to remember username/passwords to access relevant documentation and support from you. Simply scan the QR code printed on the machine to log in to the app and create a ticket, get access to relevant information, and order spare parts in the fastest way possible.

Spare Part Shop

Enable your customers to digitally identify and order your spare parts. Improve the time-consuming identificdation process for spare parts between your customer and yourself.

Digital Machine Profile

Build and share digital machine profiles with your customers to make sure they have all relevant information at their fingertips.

Preventive Maintenance Alerts

Activate alerts for your customers to be reminded of upcoming maintenance activities to improve asset utilisation and reduce unplanned downtime.

Service Requests

With just a couple of clicks, customers are able to create service requests to machine suppliers. Ensure timely support is offered to your customers without having to go through hotlines and/or email exchange.

Academy

Provide digital training content and videos to your customers to improve customer experience and reduce downtime.

ABOUT US

We build bridges between you and your customers' needs

The #1 after-sales platform for the SME machine suppliers and their customers

PROBLEM

Makula For The SME
Machine Suppliers/ OEMs:

85%

of SME OEMs would like to monetise their after-sales services but lack CAPEX and in-house expertise to develop it.

70%

of SME OEMs consider
their After-Sales Services cost
and time inefficient.

90%

of facilities/factory operators and service engineers want their OEMs to incorporate a digital solution to easily locate and order spare parts and access information about their machine.

€15K-25K/hr

The average cost of unplanned facility downtime across the F&B packaging facilities.

TESTIMONIALS

Hear What Our Customers
Have To Say

INNOVATION GUIDE

Digitalisation In The
Machinery Industry

Digital innovations have not always played a major role in the machinery industry. But digitalisation drives customer success, increases customer experience and enhances
the brand image of B2B companies.

Without digitalisation, productivity increases cannot take place, and competitiveness is not possible. Digitalisation accelerates change and ensures greater efficiency and safety – whether it is IOT, smart monitoring or remote maintenance.

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