The Next Generation ofAfter-Sales-Services

Quickest way for SME machine suppliers and distributors to digitalise their after-sales services
OEM & Facility App Available on
Why Makula

With Makula, SME machine manufacturers / distributors are able to:

Features

QR CODE

Empower your customers with the right information through QR code access

Your customers can scan the QR code provided by Makula to access relevant documentation, spare parts, and get in touch with your assigned service engineer
AUTOMATED TICKET GENERATION

Tickets are automatically generated from your customers and sent directly to you in the case of machine breakdowns and ordering of spare parts

Ticket Management

Seamlessly manage your customer’s tickets

Machine Supplier View
ticket_management_1

Work on multiple tickets simultaneously, communicate with your customers, assign tickets to your service engineer, and leave internal notes for your team

ticket_management_1
Machine Resource Management

Manage all your machines from one place

Customer Resource Management

Manage all your customers (facilities/ machine users) from one place

Machine Supplier View

Store all customer (machine users) information in one place along with their machine purchases, maintenance history, assigned tickets, and related documentation

LIVE AUDIO AND VIDEO SUPPORT

Live audio/visual functionality to remotely support your customers

MACHINE ALERTS

Receive machine alerts

Seamless Integration
integration

Integrate Makula with over 300+ ERP and CRM systems

integration
Dashboard

Analyse your after-sales services

Machine Supplier View
dashboard_1

Analyse your after-sales services with Makula's interactive dashboard and simply export data for management reporting

dashboard_1
Push Alerts

Receive push notifications

Company

Digitalisation is more than a buzzword in today’s Machine Economy; it’s a survival tool for original equipment manufacturers (OEMs) and distributors.

Larger OEMs invest between EUR 0.5 – 2M to build a robust after-sales service platform for their customers.

Small-and-medium-sized OEMs often don’t have the expertise to develop such services in-house but will need to in order to remain relevant in the market.

Hence, Makula enables small-medium-sized OEMs and distributors to digitalise and monetise their after-sales services in the most cost and time efficient method.

Meet the Team Behind Makula

We deliver the best results with the best team.
Founders
Team
Advisory Board
BACKED BY

Next Big Thing AG

Founded in 2016, Berlin-based Next Big Thing AG (NBT) is a venture studio for the Machine Economy that co-founds with aspiring founders and entrepreneurs to build deep-tech ventures that create tangible impact.

Are you ready to digitalise your after-sales services?

Register for the product demo and learn how you can benefit from the Makula platform.