The Next Generation Of After-Sales Services
Quickest way for SME machine suppliers and distributors to digitalise their after-sales services.
- Available for iOS
- Available for Android
- Available for Web
Streamline All Your After-Sales Services Through One Platform
OEM / Machine
Distributors / Reseller
Built For You
With Makula, you can digitalise your after-sales services to improve efficiency and profitability.
facilities and machine users
Built For Your Customers
Empower your customers with branded content to receive faster support and improve customer loyalty.
FEATURES
Learn More About Our Features
BUILD FOR YOUR NEEDS
Work Order Management
Work on multiple tickets simultaneously, communicate with your customers, assign tickets to your service engineer, and leave internal notes for your team.
Resource Planning
Scheduling and resource planning of your service engineers. Improve visibility over upcoming maintenance visits with calendar view.
Dashboard
Analyse your after-sales services with Makula’s interactive dashboard and simply export data for management reporting.
Digital Maintenance Forms
Upload and fill on-site maintenance forms digitally for all your on-site customer visits. Seamlessly share with relevant stakeholders.
Preventive Maintenance Alerts
Create time-based preventive maintenance alerts to offer efficient after-sales support. Ensure no planned activities or maintenance activites are ever missed again.
Machine Resource Management/Digital Twin
Save time by managing all your sold machines with their respective documentation and work order in one place. Build and share digital life cycle of each machine with relevant stakeholders.
Customer Resource Management
Manage and view all your customers (machine users) with their respective information and service history in one place.
BUILD FOR YOUR CUSTOMERS
White Label Customer Portal
Offer your customers a machine supplier/OEM branded after -sales platform to improve brand exposure and loyalty.
QR Code Access
No need for your customers to remember username/passwords to access relevant documentation and support from you. Simply scan the QR code printed on the machine to log in to the app and create a ticket, get access to relevant information, and order spare parts in the fastest way possible.
Spare Part Shop
Enable your customers to digitally identify and order your spare parts. Improve the time-consuming identificdation process for spare parts between your customer and yourself.
Digital Machine Profile
Build and share digital machine profiles with your customers to make sure they have all relevant information at their fingertips.
Preventive Maintenance Alerts
Activate alerts for your customers to be reminded of upcoming maintenance activities to improve asset utilisation and reduce unplanned downtime.
Service Requests
With just a couple of clicks, customers are able to create service requests to machine suppliers. Ensure timely support is offered to your customers without having to go through hotlines and/or email exchange.
Academy
Provide digital training content and videos to your customers to improve customer experience and reduce downtime.
ABOUT US
We build bridges between you and your customers' needs
The #1 after-sales platform for the SME machine suppliers and their customers
PROBLEM
Makula For The SME
Machine Suppliers/ OEMs:
of SME OEMs would like to monetise their after-sales services but lack CAPEX and in-house expertise to develop it.
of SME OEMs consider
their After-Sales Services cost
and time inefficient.
of facilities/factory operators and service engineers want their OEMs to incorporate a digital solution to easily locate and order spare parts and access information about their machine.
The average cost of unplanned facility downtime across the F&B packaging facilities.
TESTIMONIALS
Hear What Our Customers
Have To Say
INNOVATION GUIDE
Digitalisation In The
Machinery Industry
Innovations have not always played a major role in the machinery industry. But digitalisation drives customer success, increases customer experience and enhances
the brand image of B2B companies.
Without digitalisation, productivity increases cannot take place, and competitiveness is not possible. Digitalisation accelerates change and ensures greater efficiency and safety – whether it is IOT, smart monitoring or remote maintenance.
BLOG
Latest Stories
- September 1, 2022
3 After Sales Service Trends: There is no way around digitalisation
- June 17, 2022
After Sales Management: The Importance of Aftermarket Lifetime Value for OEMs
- May 27, 2022
