Empower your customers with the right information through QR code access
Tickets are automatically generated from your customers and sent directly to you in the case of machine breakdowns and ordering of spare parts
Seamlessly manage your customer’s tickets
Work on multiple tickets simultaneously, communicate with your customers, assign tickets to your service engineer, and leave internal notes for your team
Manage all your machines from one place
Manage all your customers (facilities/ machine users) from one place
Store all customer (machine users) information in one place along with their machine purchases, maintenance history, assigned tickets, and related documentation
Live audio/visual functionality to remotely support your customers
Receive machine alerts
Integrate Makula with over 300+ ERP and CRM systems
Analyse your after-sales services
Analyse your after-sales services with Makula's interactive dashboard and simply export data for management reporting
Receive push notifications
Digitalisation is more than a buzzword in today’s Machine Economy; it’s a survival tool for original equipment manufacturers (OEMs) and distributors.
Larger OEMs invest between EUR 0.5 – 2M to build a robust after-sales service platform for their customers.
Small-and-medium-sized OEMs often don’t have the expertise to develop such services in-house but will need to in order to remain relevant in the market.
Hence, Makula enables small-medium-sized OEMs and distributors to digitalise and monetise their after-sales services in the most cost and time efficient method.
Digitalisation in the machinery industry
Innovations have not always played a major role in the machinery industry. But digitalisation drives customer success, increases customer experience and enhances the brand image of B2B companies. WIthout digitalisation, productivity increases can’t take place, and competitiveness is not possible.
Digitization accelerates change and ensures greater efficiency and safety – whether Iot, smart monitoring, remote control or software.
Download our free report now and get to know how digitalisation is moving the machinery industry today and in the future.