The Next Generation ofAfter-Sales-Services

Quickest way for SME machine suppliers and distributors to digitalise their after-sales services

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OEM & Facility App Available on
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Why Makula

With Makula, SME machine manufacturers / distributors are able to:

  • Increase after-sales/ SLA revenue
  • Improve line/machine OEE for their customers
  • Improve service engineer productivity
  • Retain knowledge around maintenance processes

Features

QR CODE

Empower your customers with the right information through QR code access

Machine User / Facility View
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Machine User / Facility View
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Machine User / Facility View
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Your customers can scan the QR code provided by Makula to access relevant documentation, spare parts, and get in touch with your assigned service engineer
AUTOMATED TICKET GENERATION

Tickets are automatically generated from your customers and sent directly to you in the case of machine breakdowns and ordering of spare parts

Machine Supplier View
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The ticket is sent to your service engineer's desktop
Machine User / Facility View
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Your customers can easily create tickets using their login credentials or via QR code access
Ticket Management

Seamlessly manage your customer’s tickets

Machine Supplier View
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Work on multiple tickets simultaneously, communicate with your customers, assign tickets to your service engineer, and leave internal notes for your team

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Machine Resource Management

Manage all your machines from one place

Machine Supplier View
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All machine data is stored in one place with the relevant documentation and asset history, creating a complete digital lifecycle of each machine
Machine User / Facility View
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Your customers gain easy access to their machine data including available spare parts and manuals
Customer Resource Management

Manage all your customers (facilities/ machine users) from one place

Machine Supplier View
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Store all customer (machine users) information in one place along with their machine purchases, maintenance history, assigned tickets, and related documentation

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LIVE AUDIO AND VIDEO SUPPORT

Live audio/visual functionality to remotely support your customers

Machine Supplier View
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Provide your customers with live audio/visual support to resolve tickets and machine breakdowns quickly
Machine User / Facility View
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MACHINE ALERTS

Receive machine alerts

Machine Supplier View
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Receive machine maintenance and breakdown alerts in the form of tickets so that you can take immediate action to reduce unplanned downtime
Machine User / Facility View
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Seamless Integration
integration

Integrate Makula with over 300+ ERP and CRM systems

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Dashboard

Analyse your after-sales services

Machine Supplier View
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Analyse your after-sales services with Makula's interactive dashboard and simply export data for management reporting

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Push Alerts

Receive push notifications

Machine Supplier View
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Receive push notifications for incoming messages and tickets so you can rapidly respond to your customers' needs
Machine User / Facility View
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Company

Digitalisation is more than a buzzword in today’s Machine Economy; it’s a survival tool for original equipment manufacturers (OEMs) and distributors.

Larger OEMs invest between EUR 0.5 – 2M to build a robust after-sales service platform for their customers.

Small-and-medium-sized OEMs often don’t have the expertise to develop such services in-house but will need to in order to remain relevant in the market.

Hence, Makula enables small-medium-sized OEMs and distributors to digitalise and monetise their after-sales services in the most cost and time efficient method.

innovation guide

Digitalisation in the machinery industry

Innovations have not always played a major role in the machinery industry.  But digitalisation drives customer success, increases customer experience and enhances the brand image of B2B companies. WIthout digitalisation, productivity increases can’t take place, and competitiveness is not possible.
Digitization accelerates change and ensures greater efficiency and safety – whether Iot, smart monitoring, remote control or software.
Download our free report now and get to know how digitalisation is moving the machinery industry today and in the future.

Meet the Team Behind Makula

We deliver the best results with the best team.
Founders
emkay@2x
Emkay Khan
CEO
Emkay has 10 years of experience in process automation and problem-solving through the introduction of digital solutions across B2B sectors.
simon@2x
Dr.-Ing. Simon Spelzhausen
CTO
Simon Spelzhausen is an engineering expert in digitising the manufacturing sector with in-depth knowledge in IoT and cloud computing.
nbt@2x
Next Big Thing AG
Co-Founder
NBT is a venture studio for the Machine Economy that co-founds deep-tech ventures with aspiring founders to deliver tangible impact.
Team
stefan@2x
Stefan Hermann
Director Product Management
devansh
Devansh Sharma
Venture Developer
sofia@2x
Sofía Calvo
Digitalisation Consultant
karina
Karina Novak
Strategic Business Development
enrico@2x
Enrico Cerroni
Technical Lead
anaet@2x
Anaet Hossain Rezve
Full Stack Developer
ramtin@2x
Ramtin Ramin
Investment Manager
simonk@2x
Simon Kostin
Digitalisation Consultant
luigi
Luigi Ghezzi
Senior Growth Manager
Advisory Board
sven
Sven Meise
Advisor
gregor
Gregor Janknecht
Advisor
simone@2x
Simone Rizzato
Advisor
BACKED BY

Next Big Thing AG

Founded in 2016, Berlin-based Next Big Thing AG (NBT) is a venture studio for the Machine Economy that co-founds with aspiring founders and entrepreneurs to build deep-tech ventures that create tangible impact.

Are you ready to digitalise your after-sales services?

Register for the product demo and learn how you can benefit from the Makula platform.