The Next Generation ofAfter-Sales-Services
Quickest way for SME machine suppliers and distributors to digitalise their after-sales services
OEM & Facility App Available on
Why Makula
With Makula, SME machine manufacturers / distributors are able to:
- Increase after-sales/ SLA revenue
- Improve line/machine OEE for their customers
- Improve service engineer productivity
- Retain knowledge around maintenance processes
Features
QR CODE
Empower your customers with the right information through QR code access
Machine User / Facility View

Machine User / Facility View

Machine User / Facility View

Your customers can scan the QR code provided by Makula to access relevant documentation, spare parts, and get in touch with your assigned service engineer
AUTOMATED TICKET GENERATION
Tickets are automatically generated from your customers and sent directly to you in the case of machine breakdowns and ordering of spare parts
Machine Supplier View

The ticket is sent to your service engineer's desktop
Machine User / Facility View

Your customers can easily create tickets using their login credentials or via QR code access
Ticket Management
Seamlessly manage your customer’s tickets
Machine Supplier View

Work on multiple tickets simultaneously, communicate with your customers, assign tickets to your service engineer, and leave internal notes for your team

Machine Resource Management
Manage all your machines from one place
Machine Supplier View


All machine data is stored in one place with the relevant documentation and asset history, creating a complete digital lifecycle of each machine
Machine User / Facility View


Your customers gain easy access to their machine data including available spare parts and manuals
Customer Resource Management
Manage all your customers (facilities/ machine users) from one place
Machine Supplier View


Store all customer (machine users) information in one place along with their machine purchases, maintenance history, assigned tickets, and related documentation


LIVE AUDIO AND VIDEO SUPPORT
Live audio/visual functionality to remotely support your customers
Machine Supplier View

Provide your customers with live audio/visual support to resolve tickets and machine breakdowns quickly
Machine User / Facility View

MACHINE ALERTS
Receive machine alerts
Machine Supplier View

Receive machine maintenance and breakdown alerts in the form of tickets so that you can take immediate action to reduce unplanned downtime
Machine User / Facility View

Seamless Integration

Integrate Makula with over 300+ ERP and CRM systems

Dashboard
Analyse your after-sales services
Machine Supplier View

Analyse your after-sales services with Makula's interactive dashboard and simply export data for management reporting

Push Alerts
Receive push notifications
Machine Supplier View

Receive push notifications for incoming messages and tickets so you can rapidly respond to your customers' needs
Machine User / Facility View

Company
Digitalisation is more than a buzzword in today’s Machine Economy; it’s a survival tool for original equipment manufacturers (OEMs) and distributors.
Larger OEMs invest between EUR 0.5 – 2M to build a robust after-sales service platform for their customers.
Small-and-medium-sized OEMs often don’t have the expertise to develop such services in-house but will need to in order to remain relevant in the market.
Hence, Makula enables small-medium-sized OEMs and distributors to digitalise and monetise their after-sales services in the most cost and time efficient method.
Meet the Team Behind Makula
We deliver the best results with the best team.
Founders

Emkay Khan
CEO

Dr.-Ing. Simon Spelzhausen
CTO

Next Big Thing AG
Co-Founder
Team

Stefan Hermann
Director Product Management

Devansh Sharma
Venture Developer

SofĂa Calvo
Digitalisation Consultant

Karina Novak
Strategic Business Development

Enrico Cerroni
Technical Lead

Anaet Hossain Rezve
Full Stack Developer

Ramtin Ramin
Investment Manager

Simon Kostin
Digitalisation Consultant

Luigi Ghezzi
Senior Growth Manager
Advisory Board

Sven Meise
Advisor

Gregor Janknecht
Advisor

Simone Rizzato
Advisor
BACKED BY
Next Big Thing AG
Founded in 2016, Berlin-based Next Big Thing AG (NBT) is a venture studio for the Machine Economy that co-founds with aspiring founders and entrepreneurs to build deep-tech ventures that create tangible impact.
Are you ready to digitalise your after-sales services?
Register for the product demo and learn how you can benefit from the Makula platform.