The Next Generation of After Sales-Services
Imagine an after-sales service platform that is proactive & actionable
Makula enables machine manufacturers and distributors with a robust after-sales service platform to ensure continuous operations for customers
Increase SLA Contributions through a digital infrastructure for monetizing after-sales support
Retain Expert Knowledge by creating and storing relevant information about maintenance processes
Improve OEE Performance for your customers by reducing downtime
Enhance Customer Experience by offering cost-and-time efficient after-sales support services.
What Problem do we solve?
Digitalization is more than a buzzword in today’s Machine Economy; it’s a survival tool for original equipment manufacturers (OEMs) and distributors.
Larger OEMs invest between EUR 0.5 – 2M to build a robust after-sales service platform for their customers.
Small and medium-sized OEMs often don’t have the expertise and CAPEX to develop such services in-house but need to in order to remain relevantin the market.
Instant access to
relevant information
Customers are able to consult previously documented issues and user manuals to reduce planned and unplanned downtime.
Live chat
Rapidly communicate and share relevant information including videos and documents between OEM engineers and customers.
Create & assign tickets
Enable customers to easily create tickets in case of machine breakdowns. OEM technical leads can assign tickets to relevant team members and follow the maintenance process from start to finish.
Report and analyze after-sales services
Access the Makula dashboard to view and analyze relevant after-sales metrics and improve after-sales revenue generation.
Meet the Founders
Team
Advisory Board
Backed by
Next Big Thing AG
Founded in 2016, Berlin-based Next Big Thing AG (NBT) is a venture studio for the Machine Economy that co-founds with aspiring founders and entrepreneurs to build deep-tech ventures that create tangible impact.
