Empower your customers with self-service access
Our Customer Portal is a powerful add-on to the Asset Hub, enabling machine manufacturers and distributors to provide their customers with a dedicated service and parts management platform.
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Discover your digital service gateway
Give your customers direct access to asset information, parts catalogs, and service requests through a modern, intuitive portal
Upload and store essential documents like manuals, maintenance records, and specifications for every asset
Let customers explore a 3D model of the asset to easily identify spare parts and components.
Allow customers to ask questions regarding assets using the AI Asset Co-Pilot, retrieve answers from all available documentation & service records
Customers can access the portal through QR codes, the mobile app, or a standard web browser
Customers can request services & order parts via the portal, reducing response times & streamlining after-sales processes
Why Choose Makula?
Generate new revenue streams by offering premium access, AI Copilot subscriptions, and 3D parts catalogs.
Drive spare parts sales with an immersive 3D experience.
Offer instant answers and expert guidance with AI Copilot for specific machines
Provide convenient access via QR codes, app, or browser.
Simplify complex procedures by sharing immersive 3D visualisations with your customers
Empower customers with complete asset information at their fingertips.
Foster seamless communication between your team and your customers.
Reinforce your brand identity with a customised portal experience for your customers.
Provide customers with complete visibility into their asset information and service history
Here’s what our customers say about us
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
Ready to transform your machine maintenance?
