Our products for Field Service Teams
Makula helps field service teams work faster, document everything, and collaborate seamlessly — from first ticket to final report to the next level with our Industrial AI Platform
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Manage work orders, technicians & tickets — All in one place
No more juggling spreadsheets, emails, and WhatsApp messages. With Makula, your team can:
Power your technicians with a mobile app built for the field
Give your field service team the tools they actually need on-site. Less paperwork. Fewer errors. More time for real work
Identify spare parts instantly with interactive 3D models
Stop sending screenshots back and forth to identify parts. Perfect for on-site troubleshooting and documentation
Capture service insights on the go with AI Notetaker
After each job, simply speak your notes. Our AI Notetaker will:
No more lost context. Just clean, searchable reports — ready for the back office and future audits.
Here’s what our customers say about us
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Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
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Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
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Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
Ready to transform your machine maintenance?
