Managing service requests, equipment maintenance, and field operations manually leads to lost requests, delays, and unnecessary downtime.
A work order ticket system helps OEMs (Original Equipment Manufacturers) and factories track, assign, and manage work orders. The system logs requests, prioritises tasks, and assigns them to team members, allowing you to resolve issues faster.
In this article, we’ll review the top 10 work order ticket systems in 2025.
What is a Work Order Ticket System?
A work order ticket system is a digital tool that logs, assigns, and tracks work orders. It automates requesting, scheduling, and updating maintenance, repairs, and service tasks, allowing your teams to resolve tickets quickly.
When work orders are scattered across emails, spreadsheets, and paper-based logs, technicians waste time searching for information, and tasks slip through. This impacts your productivity and customer satisfaction.
Work order ticket systems solve this issue by automating task assignments, tracking real-time progress, and making sure your team finds relevant information faster to resolve issues.
How Does a Work Order Ticket System Work?
Here’s how a work order ticket system works (step-by-step):
- Request submission: The teams or customers submit work orders through a portal, app, or email.
- Work order creation: The system generates a work order ID for tracking and includes the request log's key details, such as the reporter, the assigned member for the task, and the creation date.
- Assigning tasks: The system categorises requests, prioritises them by labels, and assigns them to the right technician or team.
- Scheduling: A scheduled date and time is set, and the work order appears on a shared calendar for tracking.
- Work order dispatch: The assigned technician receives a detailed task breakdown, including relevant instructions, required parts, and the location.
- Real-time tracking: Your technicians receive updates, log progress, and add notes or images.
- Completion and documentation: Once resolved, the system updates records, tracks service history, and generates reports.
Benefits of a Work Order Ticket System
The following are the benefits of a work order ticket system for OEMs and factories:
Improved Organisation
According to a survey, 70% of manufacturers collect data manually, often using Excel spreadsheets to log requests. This leads to scattered records, slower processing, and increased errors.
A work order ticket system centralises all requests, making it easy for teams to track, update, and retrieve information instantly with a single search.
Real-Time Tracking
The system provides live updates on work order status, technician progress, and pending tasks.
For example, an OEM providing industrial cooling systems receives a service request for an overheating unit. The system will quickly assign a technician and provide real-time job details to speed up repairs, reducing downtime.
Better Task Assignments
The work order ticket system automates task assignments to resolve issues faster without overburdening your technicians. It assigns tasks based on priority, technician availability, and skill set.
Reduced Downtime
The ticket system helps technicians track their assigned tasks and find relevant information, which speeds up issue resolution.
Stronger Accountability
The work order ticket system logs every action, from request submission to task completion. This allows you to track your team's performance.
Simplified Communication
Your teams, technicians, and managers can collaborate in real time through built-in messaging and updates.
Preventive Maintenance Planning
The system stores historical data to help you create work orders for scheduling routine maintenance, which prevents unexpected failures.
Auditing and Compliance
The work order system documents service records for audits, regulatory compliance, and reporting. This helps you keep track of your maintenance workflows.
Data-Driven Insights
It generates reports on your work order trends, technician performance, and recurring issues to help you optimise your maintenance services and processes. You can make data-driven decisions on work orders to improve productivity and customer satisfaction.
10 Best Work Order Ticket Systems
Note: We’ve placed our platform, Makula.io, as #1 on our list. We keep our comparisons fair and are proud of the solutions we provide to OEMs and factories.
1. Makula.io
Best for: Automated work order ticket creation, team collaboration, and AI-powered solutions.
Makula is a work order ticket system for OEMs and factories that automates creation, tracking, and completion, allowing you to manage service requests, equipment maintenance, and field operations in real time.
The software centralizes your existing database, including manuals, documentation, and maintenance logs. This allows your technicians, managers, and internal teams to access critical information instantly.
For OEMs, Makula allows work order ticketing for field service operations, helping you manage equipment servicing at client locations.
For factories, it functions as a CMMS-driven work order system to optimise your in-house assets and facility maintenance.
Here’s a look into Makula’s core features:
Makula’s Automated Work Order Ticket Creation for Maintenance Requests
Many OEMs use Excel templates to manage work orders, resulting in scattered information and frequent errors. While factories often have disconnected asset maintenance workflows, making it harder to track repairs, inspections, and preventive maintenance.
Makula solves this with an automated work order ticket system integrated with a centralised asset knowledge base containing all your documentation, manuals, maintenance logs, and historical data.
You can manually create work orders based on the existing data or convert emails into tickets, linking them to the original request for better organisation and tracking.
Creating work orders: You can create a work order from our web or mobile browser. Fill in the required fields using the drop-down menu containing information from your existing database.
Each work order is assigned a unique Work Order ID with key details like the reporter, request time, and assigned technician. The task automatically appears on the technician’s dashboard and calendar, enabling real-time tracking and faster resolution.
This feature offers two benefits:
- Accurate information access: Technicians access accurate information linked to the work order requests to resolve issues faster.
- Reduced resolution time: With built-in calendars, maps, and Kanban boards, you can manage maintenance operations quickly.
Makula’s Work Order Types Streamline Your Workflow
With Makula, you can customise your work orders to help you track progress by type, status, priority, and category. This gives you a clear view of maintenance activities.
You can create, configure, and manage work order types such as spare parts and service requests or add a custom category to match your workflow management and needs.
For example, if a client wants you to train their on-site technician on maintenance for a specific machine, you can create a separate work order category for training.
Additional Customisation for Visual Tracking
Here’s a closer look at Makula’s work order ticket features:
- Kanban boards: You can visualise work order progress using a Kanban board that categorises tasks into cards by status, priority, and type. Teams can quickly see pending, ongoing, and completed tasks.
- Custom labels: Create custom labels with color-coding options to personalise the experience.
- Calendar view: Our software organises each technician’s tasks in a calendar format by default. If you adjust a specific time of the day or change the date, the technician is notified of the change.
- Personalised cards: Each work order card has detailed information on the main issue, unique ID, machine specs, date created, assignee, and reporter.
- Imagery capture: Your technicians can view specific machine parts that need maintenance to help resolve issues faster.
- Guided information: You can include relevant manual documentation in each card to redirect technicians.
Integrated Communication Tools for Team Collaboration
A major challenge in work order tickets is scattered communication. For example, a technician uses a spreadsheet to view work orders while communicating updates by WhatsApp. This causes miscommunication and errors.
Makula offers built-in tools for notes, emails, and chats within each work order. Your technicians, managers, and internal teams can collaborate easily on specific maintenance issues to save time and resolve issues faster.
For better collaboration, your teams can also label images, leave comments, or tag members directly in the work order.
Makula’s Work Order Ticket Simplifies Client Collaboration
Communicating with clients can be challenging when instructions are scattered across multiple platforms. With Makula’s built-in chat feature, your client can access the chat within the work order via our Customer Portal.
You chat and share images on specific parts with your client to identify troubleshooting issues faster and improve customer satisfaction.
Here’s how Makula improves client communication:
- Instant Messaging: You can have real-time conversations to clarify instructions and resolve issues faster.
- File Sharing: Attach manuals, maintenance checklists, and images within the chat for clear guidance.
- Notification alerts: Receive red-dot notifications when a client responds, keeping important requests at the top of your work order list.
- Monetization: You can monetize your after-sales service using our work order ticket system to personalize your client’s experience.
Makula’s Data-Driven Insights for Work Order Ticket
Makula’s advanced reporting tools provide real-time analytics for optimising maintenance operations and technician performance.
You can track key metrics, including labour hours, compliance, and work order completion time for data-backed decisions.
With our accessible dashboards, you get a clear view of your service and maintenance, helping you identify delays and improve your workflows.
Book a free demo with Makula to learn more about our work order ticket features.
Pros
- Features a simple web and mobile-friendly interface
- Automates work order creation and tracking
- Provides real-time scheduling and tracking
- Supports multiple custom work order types
- Allows client collaboration
- Integrates chat, email, and internal note-taking capabilities
- Improves technician efficiency with documentation
- Delivers insights with real-time analytics
- Includes 3D Stream for machine troubleshooting
Cons
- Some features have a learning curve, but a learning center and customer support are available for help.
Makula Pricing
For factories, Makula’s work order ticket system comes built-in with its CMMS platform for factories. It has three pricing plans: CMMS Starter, CMMS Pro, and CMMS Enterprise, starting from €20 per user per month. Each plan caters to your operational needs.
Here’s the information about pricing details for OEMs:
To get full information, you can contact our team.
Customer Reviews
- Review #1: “The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!” – Norbert Kaiser, Managing Director at PFM.
- Review #2: “Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.” – Edward Herbert, COO & Founder at Dogtooth.
2. UpKeep
Best for: Team collaboration
UpKeep is a CMMS with a work order ticket feature that simplifies managing work orders and work requests.
Key Features
- Provides tools to assign and prioritise work orders
- Allows users to set up recurring maintenance tasks
- Provides a centralised database for tracking asset details
- Offers real-time tracking of spare parts and supplies
- Has a user-friendly mobile app
- Automates routine tasks and notifications
UpKeep Pros
- Easy interface
- Good asset tracking capabilities
- Responsive customer service
UpKeep Cons
- Limited integration options
- Onboarding can be complex for new users
- Limited customization features
UpKeep Pricing
UpKeep charges three pricing tiers, starting from $20 per month per user.
Customer Reviews
“UpKeep is user-friendly, so it was easy to train our technicians and requesters on how to utilize the system…” – Natalie N.
Customer Rating
- 4.5 stars on G2 (994 reviews)
- 4.6 stars on Capterra (1345 reviews)
3. Limble
Best for: Customizable dashboard and workflows
Limble lets you create, organise, and manage work order tickets from a unified dashboard. You can manage your maintenance requests and schedules, and assign tasks to your technicians via Limble using their mobile app or browser.
Key Features
- Automatically assigns work orders to technicians
- Provides a user-friendly mobile app
- Offers tools to monitor work order statuses
- Allows anyone to submit maintenance requests
- Offers quick conversion from work requests to work orders
Limble Pros
- User-friendly interface
- Customizable dashboards
- Good asset cost and history tracking
Limble Cons
- Frequent logout issues
- No onsite hosted install option
- Limited features for complex maintenance requests
Limble Pricing
Limble pricing starts from $28 per month per user.
Customer Reviews
“Limble is very flexible and customizable software that we can tailor to our specific site needs...” – Micheal D.
Customer Rating
- 4.8 stars on G2 (475 reviews)
- 4.8 stars on Capterra (629 reviews)
4. E-Maint
Best for: Organizing and simplifying work orders
eMaint's work order ticket system streamlines maintenance operations by simplifying the creation, assignment, and tracking of work orders.
Key Features
- Allows automated approvals
- Generates work orders for single or multiple assets
- Offers real-time tracking for technicians
- Provides robust tools to monitor work order statuses
- Offers data-driven insights for decision-making
E-Maint Pros
- Custom reporting features
- Good customer service
- Supports mobile device access
E-Maint Cons
- Expensive pricing plans
- Implementation delays
- Limited features for mobile users
E-Maint Pricing
E-Maint pricing starts from $85 per month per user for a minimum of 3 users.
Customer Reviews
“A lot of it is great. It is just a matter of getting use to using the software and understanding how it works. The software is very customizable and very useful.” – Randy R.
Customer Rating
- 4.5 stars on G2 (163 reviews)
- 4.4 stars on Capterra (294 reviews)
5. Joblogic
Best for: Field service work orders
Joblogic is a field service management system that excels in work order tickets by providing a suite of features to streamline your work orders.
Key Features
- Optimises workforce allocation
- Simplifies job scheduling and rescheduling
- Offers a dedicated portal for customers
- Ensures operations comply with relevant laws
Joblogic Pros
- User-friendly interface
- Good support team
- Unified dashboard
Joblogic Cons
- Fewer integrations with third-party apps
- Data security concerns
- Limited features
Joblogic Pricing
Starting from £45 per month.
Customer Reviews
“I really appreciate how Joblogic streamlines our job management and scheduling processes, making it easy to track tasks and maintain smooth communication across teams.” Zakaria.
Customer Rating
- 4.3 stars on G2 (2 reviews)
- 4.4 stars on Capterra (89 reviews)
6. MaintainX
Best for: Real-time work order creation and tracking
MaintainX is a mobile-first work order ticket system designed to streamline maintenance and operational workflows.
Key Features
- Provides a robust asset management system
- Offers a detailed history of maintenance activities
- Automates routine tasks
- Generates detailed reports on work orders
- Easy work logging and data capture
MaintainX Pros
- Customizable procedures
- Supports account manager check-ins
- Feature-rich tools for work order management
MaintainX Cons
- Limited search feature
- Complex scheduling challenges
- Initial setup can be hard
MaintainX Pricing
MaintainX has a free plan with limited features for small teams. Its pricing plans start from $16 per month.
Customer Reviews
“MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures.” Sam W.
Customer Rating
- 4.8 stars on G2 (921 reviews)
- 4.8 stars on Capterra (776 reviews)
7. Eptura
Best for: Scheduling work orders
Eptura (previously Hippo CMMS) offers an advanced module for reviewing, prioritizing, delegating, and tracking work orders.
Key Features
- Allows planning and automation of routine maintenance activities
- Gives technicians access to work order status
- Offers real-time tracking with mobile support
- Manages inventory levels, spare parts, and associated costs
Eptura Pros
- Scalable tools
- Custom scripting functionalities
- Quick mobile access
Eptura Cons
- Complex interface for beginners
- Poor customer support
- Assigning work orders can be clunky
Eptura Pricing
You can contact the team for custom pricing.
Customer Reviews
“Easy to use. Knowledgable staff able to help when I have issues.” – Nicole H.
Customer Rating
- 4.1 stars on G2 (246 reviews)
- 3.9 stars on Capterra (194 reviews)
8. Maintenance Care
Best for: Simple work order ticket features
Maintenance Care streamlines your maintenance operations through a work order ticket system. It allows you to digitally submit, assign, and track maintenance requests, improving your team’s productivity.
Key Features
- Allows users to customise maintenance request forms
- Technicians can access, update, and manage work orders
- Automates work order notifications
- Redirects maintenance tasks to relevant team members
Maintenance Care Pros
- Intuitive interface
- Simple scheduling tools
- Real-time tracking
Maintenance Care Cons
- Limited customization
- Fewer options on the mobile app
- The initial setup is challenging
Maintenance Care Pricing
Maintenance Care has a free plan for up to 2 users with unlimited work order features. The paid plans start from $100 per month.
Customer Reviews
“Maintenance Care is very easy to use and navigate. Work orders can be generated and delegated very quickly and easily.” Daniel S.
Customer Rating
- 4.6 stars on G2 (94 reviews)
- 4.7 stars on Capterra (98 reviews)
9. Fiix
Best for: Cloud-based solutions
Fiix is a cloud-based CMMS that assists you in managing maintenance tasks, tracking assets, and scheduling preventive maintenance.
Key Features
- Integrates AI capabilities
- Allows unlimited guest access for submitting work requests
- Automate work orders based on specific conditions
- Organise assets in a hierarchical structure
- Provides data-driven insights
Fiix Pros
- Simple interface
- Easy-to-use mobile app
- Robust reporting feature
Fiix Cons
- Less flexibility
- Fewer workflow capabilities
- Lack of communication tools
Fiix Pricing
Starting from $40 per month per user.
Customer Reviews
“Fiix makes it easy to include important details for work orders. Things like photos, relevant parts needed for the machine, specific task lists for the machine, etc.” – Kyle G.
Customer Rating
- 4.6 stars on G2 (422 reviews)
- 4.5 stars on Capterra (632 reviews)
10. Fracttal One
Best for: Customizable work order features
Fracttal One simplifies work order ticket creation and tracking. It’s cloud-based software that integrates with your operations to optimise your maintenance strategies.
Key Features
- Automates approval processes
- Offers real-time tracking capabilities for timely updates
- Provides work order monitoring tools
- Simplifies work order creation
- Offers analytical reports to track maintenance tasks and performance
Fracttal One Pros
- Easy to use
- Known for maintenance management
- Good accessibility features
Fracttal One Cons
- Occasional bugs
- Lacks work order filter options
- Some features are time-consuming
Fracttal One Pricing
You can try the free version or ask for custom pricing from the team.
Customer Reviews
“The flexibility we have to configure all the clients and equipment as required. The possibility of importing excel files to input data for new clients, equipment and locations.” Juan J.
Customer Rating
- 4.6 stars on G2 (488 reviews)
- 4.6 stars on Capterra (1467 reviews)
Quick Comparison Table
What Features Should You Look for in a Work Order Ticket System?
Here’s how you can choose the best work order ticket system:
- Automated work order creation: A good ticket system should automate work order creation based on triggers like routine maintenance schedules, sensor alerts, or manual requests.
- Automated task assignment: It should automatically assign tasks based on technician availability, skill set, and priority.
- Real-time tracking: The system should provide real-time work order tracking to speed up the maintenance process.
- Detailed documentation: The system should allow detailed machine specs or spare part documentation with each work order to guide technicians.
- Built-in communication tools: The best system should include chat, email, and note-taking capabilities for smooth collaboration between teams.
- Customizable work order types: A good system should allow you to categorise work orders, add custom labels, and tailor workflows to your needs.
- Data-driven reporting: A work order system should offer detailed analytics and reporting tools to help you track maintenance KPIs, technician performance, and recurring issues.
Makula lets you create and manage work orders by providing advanced ticket features (including all mentioned above). Book a free demo on how you can optimize your work order ticketing with Makula.
