Help Desk
#1 Parts service & technical service Helpdesk software
The help desk software build for machinery manufacturers & distributors.
Industry leaders we work with
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See all incoming requests through e-mail, phone, chat & customer portal
Receive customer requests through phone, e-mail or your customer portal and see them all in one place.
Organize service tickets in different views
We know how difficult it is to keep track of all ongoing customer support cases, with Makula you can organize better
No time-wasted in researching customer & asset history
Access complete customer and asset history in seconds. Makula provides a centralised view of all past service, parts, assembly, and on-site activities, so you have the information you need right when you need it.
Collaborate with your teammates
Collaborate between service + parts helpdesk, engineering & field service
Combine with AI Asset Co-Pilot to speed up problem resolution
Enable help desk staff to find information on assets quicker by using AI to access asset documentation & service history
Ready to transform your machine maintenance?
CMMS
Work Order ManagementPreventive MaintenanceChecklist & InspectionsAssets ManagementParts InventoryAnalytics
Industrial AI
Asset CRM
3D Streams
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