Help Desk

#1 Parts service & technical service Helpdesk software

The help desk software build for machinery manufacturers & distributors.

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See all incoming requests through e-mail, phone, chat & customer portal

Receive customer requests through phone, e-mail or your customer portal and see them all in one place.

Organize service tickets in different views

We know how difficult it is to keep track of all ongoing customer support cases, with Makula you can organize better

No time-wasted in researching customer & asset history

Access complete customer and asset history in seconds. Makula provides a centralised view of all past service, parts, assembly, and on-site activities, so you have the information you need right when you need it.

Collaborate with your teammates

Collaborate between service + parts helpdesk, engineering & field service

Combine with AI Asset Co-Pilot to speed up problem resolution

Enable help desk staff to find information on assets quicker by using AI to access asset documentation & service history

Ready to transform your machine maintenance?

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