Customer Service Portal

Launch a customer
service portal

Give a top-notch experience to your customers with a branded service portal (mobile and web) where they can access machine documentation, request spare parts via 3D models, and easily contact you.

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Self/serviced spare part shop

Enable customers to identify and order spare parts with a single click from a 3D spare part shop on your service portal, streamlining the identification process for both parties.

Communication made seamless

Make it easy for customers to access machine documents and contact support by simply scanning a QR code on the machines, all through the service portal.

Support calls reduced

Decrease incoming support requests by replacing outdated PDF manuals with engaging 3D instructions on your service portal, enabling customers to resolve issues independently.

Customer portal as new revenue stream

Control customer access within your service portal, offering additional services like a 3D Spare Part Shop or Shop Floor-builder to enhance or upsell service contracts – Customize!

Here’s what our customer say about us

Norbert Kaiser

Managing Director @ PFM

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Erik Döinghaus

Managing Director @ Döinghaus

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Christopher Staub

CEO @ Allpack

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Ready to transform your machine maintenance?

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