Digital Field Services

Digitalize your
field service management

Replace your paper-based service reports, your excel-based service engineer scheduling with our field service management capabilities.

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Digital forms over paper forms

Switch from paper-based service reports to mobile app forms for service engineers. Automatically send completed reports to your back office for faster filing and processing.

Service engineers’ scheduling improved

Ditch your on-site paper-based service reports and allow engineers to fill-out service reports on their mobile app. Automatically send filled- service reports to your back office for easier filing and processing.

Field information support tool

Provide your service engineers the tools and information they need when completing a job. Allow them to see customer location, machine documentation, customer information etc.

Service engineers always connected

Enable service engineers to fill out digital maintenance forms and access task information even offline, via their mobile app.

Consumed-time logged

Save service engineers’ time systematically and categorize their time for easier billing, invoicing, and tracking.

Here’s what our customers say about us

Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production

Christopher Staub

CEO @ Allpack

Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.

Erik Döinghaus

Managing Director @ Döinghaus

The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!

Norbert Kaiser

Managing Director @ PFM

Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency

Fernando Neves

Global Customer Support Manager @ Sienz

Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.

Robert Thornton

Sales Director @ Turmec

Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.

Edward Herbert

COO & Founder @ Dogtooth

Ready to transform your machine maintenance?