Serve seamlessly with our Customer Portal
With Makula, make customer communication easy, quick but also suited to your business communication flow.
The Makula Customer Portal, designed exclusively as an extension for OEM users, is your gateway to enhanced customer interactions and efficient operations.
- Effortless Conversations: Engage with your customers through a user-friendly messaging system, ensuring you’re just a message away from addressing their needs.
- Timely Updates: Keep your customers informed about service requests, job status, and machine performance, fostering trust and transparency.
Easy Customer Outreach
- Parts Ordering: Customers can effortlessly browse and order parts for their machines, making it convenient to keep their equipment in top condition.
- Service Requests: Your customers can request service or maintenance with a few clicks, ensuring prompt attention to their needs.
- Job Tracking: Customers can track the status of their service requests in real-time, from job creation to completion, enhancing visibility and satisfaction.
Customized Customer Experience
- Tailored Service: Craft personalized offerings for your customers based on their specific machine requirements and service history.
- Machine Insights: Leverage machine data to deliver proactive service, including maintenance recommendations and predictive part replacement.
Service Request Management
- Efficiency Redefined: Streamline service requests, parts orders, and maintenance tasks for your customers with ease.
- Real-Time Updates: Keep both you and your customers in the loop with updates on job status, parts availability, and scheduling.
Reporting and Analytics
- Data-Driven Decisions: Access performance metrics and insights to make informed decisions about your customer service and machine maintenance.
- Feedback Loop: Collect customer feedback to continuously improve your services and strengthen relationships.
How does it work?
Explore our all-in-one digital tool for boosting after-sales revenue, saving Service Engineers time, and improving customer interactions and operations.