Customer – centric Parts and Inventory Management
Makula’s module reduces issue resolution time and enhances customer experience.
Key Benefits
Whether you’re an OEM serving a variety of clients or running a maintenance facility, this tool simplifies parts and inventory management, enhancing your customer service in the process.
Customer-Driven Part Requests
- Seamless Requests: Customers can easily request specific parts for their machines directly through the platform.
- Improved Communication: Streamline customer interactions by addressing part-related inquiries and orders in one place.
Intuitive Part Identification
- Easy Part Lookup: Customers can quickly identify the parts they need by scanning a QR code or simply through search functionality.
- Self-Service: Empower your customers to find and request parts independently, reducing response times and improving satisfaction.
Effective Stock Management
- Stock Control: Keep track of your parts inventory, ensuring you have the right parts on hand to fulfill customer requests.
- Part Availability: Instantly verify if parts are in stock and allocate them to customer requests or maintenance tasks.
Reporting and Insights
- Activity Tracking: Monitor parts-related activities, requests, and stock levels.
- Data-Driven Decision-Making: Gain insights into customer preferences and parts demand, which can inform your stocking decisions.
How does it work?
Watch how you can harness Makula for managing and monetizing your Installed Base
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