Customer – centric Parts and Inventory Management
Makula’s module reduces issue resolution time and enhances customer experience.
Whether you’re an OEM serving a variety of clients or running a maintenance facility, this tool simplifies parts and inventory management, enhancing your customer service in the process.
Customer-Driven Part Requests
- Seamless Requests: Customers can easily request specific parts for their machines directly through the platform.
- Improved Communication: Streamline customer interactions by addressing part-related inquiries and orders in one place.
Intuitive Part Identification
- Easy Part Lookup: Customers can quickly identify the parts they need by scanning a QR code or simply through search functionality.
- Self-Service: Empower your customers to find and request parts independently, reducing response times and improving satisfaction.
Effective Stock Management
- Stock Control: Keep track of your parts inventory, ensuring you have the right parts on hand to fulfill customer requests.
- Part Availability: Instantly verify if parts are in stock and allocate them to customer requests or maintenance tasks.
Reporting and Insights
- Activity Tracking: Monitor parts-related activities, requests, and stock levels.
- Data-Driven Decision-Making: Gain insights into customer preferences and parts demand, which can inform your stocking decisions.
How does it work?
Explore our all-in-one tool for boosting after-sales revenue, saving Service Engineers time, and improving customer interactions and operations.