Today, comprehensive after-sales services form a significant part of the value chain and are considered one of the most important competitive advantages for machine manufacturers

With digitalisation, customer service has incredibly changed. Being on hold for hours in telephone support is a thing of the past. Especially in the customer

Did you know that the development and acquisition of machines account for just 10 percent of the costs during their entire life cycle? The remaining

Customer orientation and good service are now among the most important success factors in the industry – along with quality, of course. After-sales services not