
ERP Integration: 5 Reasons Why It’s Worth
Consumers value a flawless customer experience. ERP systems play an important role in delivering the data that is so critical to the customer experience. On
Our blog informs you about the latest industry trends.
Consumers value a flawless customer experience. ERP systems play an important role in delivering the data that is so critical to the customer experience. On
By digitising processes, companies can increase their efficiency and develop new business models. That much is known. Likewise, it is no longer a secret that
The expansion of after-sales service through targeted services represents a significant growth opportunity for machine manufacturers and distributors. Through product and process innovations it is
When employees leave a company, it is not only regrettable, but also highly risky. Because with every skilled employee who leaves, a lot of knowledge
Today, comprehensive after-sales services form a significant part of the value chain and are considered one of the most important competitive advantages for machine manufacturers
With digitalisation, customer service has incredibly changed. Being on hold for hours in telephone support is a thing of the past. Especially in the customer
Did you know that the development and acquisition of machines account for just 10 percent of the costs during their entire life cycle? The remaining
Customer orientation and good service are now among the most important success factors in the industry – along with quality, of course. After-sales services not