Transform your after-sales service and drive revenue
.png)
What is Asset CRM Software?
Say goodbye to costly integrations, complex configurations, and bloated software licenses. With Makula, you get a streamlined, pre-configured system that's ready to go. Makula's Asset CRM is purpose-built for machinery manufacturers and distributors like you. We consolidate field service, help desk, CRM, and installed base management into a single, powerful solution
Field Service
•Go digital: Replace paper forms with efficient digital forms
•Optimize scheduling: Improve service engineer scheduling and dispatch
•Empower your team: Give technicians the information they need in the field
•Stay connected: Keep your team connected and informed in real-time
Help Desk
•Track all requests : Regardless of source (email, phone, chat, portal)
•Stay organized: Manage service tickets with customizable views
•Access key information: Instantly view customer and asset history
•Work together: Collaborate seamlessly with your team
•Resolve issues faster: Use AI to speed up troubleshooting
Customer Portal
•Launch an online parts store: Empower customers to buy parts directly
•Simplify communication: Provide easy access to support and information
•Reduce support calls: Enable customers to find answers on their own
•Drive new revenue: Turn your customer portal into a profit center
Installed Base Management
•Centralize assets: Optimize asset management and improve efficiency
•Track history: Access complete service data and history for every asset
•Manage customers: Understand your clients and their needs
•Track parts: Manage inventory efficiently for both field service and helpdesk
•Find information: Use AI for quick answers to your asset-related questions
•Add notes: Attach AI-generated voice notes to your records for easy reference
Here’s what our customers say about us
.png)
Being a user of 30+ machine brands, I can firmly state that Makula's after-sales platform is transformative. It doesn't just enhance and streamline communication with OEMs—it revolutionises it, driving unparalleled customer satisfaction in an increasingly complex and dynamic production
.png)
Since we started using Makula, we've gained a broader perspective on the evolving world of digital after-sales. The software has seamlessly blended with our processes, enhancing operations and providing fresh insights. It's a gentle reminder of the portential avenues open for SME machine suppliers in this digital era.
The efficiency and clarity that Makula brought to our after-sales operation is unparalleled. Our team is more aligned, our customers are happier, and our revenue is on the rise. Highly recommended!
.png)
.png)
Thanks to the implementation of Makula, we have achieved full traceability of all customer requests. We consolidated all after-sales interactions into a single platform, which has significantly improved our response times and operational efficiency
Since implementing Makula in June 2023, we've seen a dramatic reduction in errors and a significant boost to our after-sales efficiency. Makula has streamlined our processes, allowing us to provide faster and more accurate service to our customers. This has not only improved customer satisfaction but has also generated additional revenue through monthly sales.
Makula's platform has been a game-changer for us. Onboarding was incredibly smooth, and the system's ease of use has significantly improved our after-sales service efficiency. Our technicians now save several hours each day by reducing the time spent on phone calls and searching through scattered documents.
Ready to transform your machine maintenance?
